Shipping policy

Noseflow Shipping Policy

At Noseflow, we aim to process and deliver your order as quickly and smoothly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next available business day.

During busy periods, product launches or promotional sales, processing times may be slightly longer.

Shipping Costs

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

From time to time, Noseflow may offer free shipping promotions or other shipping offers. Any applicable terms will be displayed at the time of purchase.

Delivery Timeframes

Delivery times are estimates only and may vary depending on your location and the shipping provider.

Once your order has been dispatched, delivery delays caused by postal or courier services are outside Noseflow’s direct control.

Tracking

Where tracking is available, you will receive your tracking information once your order has been dispatched.

Please allow some time for tracking information to update after receiving your dispatch notification.

Incorrect Shipping Address

Customers are responsible for ensuring that their shipping address is entered correctly at checkout.

If you notice an error in your address, please contact us as soon as possible at noseflow26@gmail.com.

We will do our best to update the address before your order is dispatched, but we cannot guarantee changes once an order has been processed or shipped.

Additional shipping costs may apply if an order needs to be resent due to an incorrect or incomplete address provided by the customer.

Lost or Missing Parcels

If your tracking shows that your parcel has not arrived within a reasonable timeframe, please contact us at noseflow26@gmail.com with your order number.

We will assist where possible and may contact the relevant shipping provider to investigate the delivery.

Damaged Orders

If your order arrives damaged, please contact us at noseflow26@gmail.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos of the damaged product and packaging

We will review the issue and provide an appropriate solution.

International Shipping

If international shipping is available, customers may be responsible for any customs duties, import taxes or other fees charged by the destination country.

These charges are not controlled by Noseflow and are the responsibility of the customer unless otherwise stated.