Refund policy

Noseflow Refund & Returns Policy

At Noseflow, we want you to be happy with your purchase. If you need to return an item, please review the conditions below.

Change of Mind Returns

We accept change-of-mind returns provided the product is:

Unopened
Unused
In its original packaging
In a resellable condition

To request a return, please contact us at noseflow26@gmail.com with your order number and reason for return.

Customers are responsible for return shipping costs for change-of-mind returns.

Once the returned product has been received and inspected, an approved refund will be issued to the original payment method.

Opened or Used Products

Due to the personal-use and hygiene nature of Noseflow Nasal Strips, we cannot accept change-of-mind returns for products that have been opened or used.

This does not affect your rights under Australian Consumer Law if the product is faulty, damaged, unsafe, not as described, or otherwise does not meet consumer guarantees.

Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, defective or incorrect, please contact us at noseflow26@gmail.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging where applicable

Once we have reviewed your request, we will provide an appropriate solution, which may include a replacement, refund or other remedy in accordance with Australian Consumer Law.

Refunds

Approved refunds will be issued to the original payment method used to place the order.

Please allow additional processing time for your bank or payment provider to finalise the refund.

Shipping Issues

Please ensure your shipping information is correct before placing your order.

If your parcel is lost, damaged during transit, or you receive an incorrect order, please contact us at noseflow26@gmail.com with your order number so we can assist you.